Frequently Asked Questions

... with answers!

We get a lot of questions about our company and our services, and that's great! It means someone out there is interested enough to ask. We've posted answers to some of the most common questions here.

Feel free to take a look, if you have a more specific question, please don't hesitate to contact us directly.

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Pre-Sales (For Prospective Clients)

  • Q: How much does the initial consultation cost?
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  • Q: Can I make my own custom Service & Support plan?
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  • Q: Do you offer UI design services?
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  • Q: How often can I request updates?
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  • Q: Which tasks are considered maintenance, and which are billable enhancements?
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  • Q: I'm concerned about entrusting my web site to a small company with proprietary software and hosting systems. What happens to my web site if you go out of business?
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  • Q: What languages/platforms are you familiar with?
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Support (For Current Clients)

  • Q: What file formats do you accept?
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  • Q: Can I fax or mail you material for my web site?
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General Questions

  • Q: What is a domain name?
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  • Q: What is a site map?
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  • Q: What is an SSL certificate (a.k.a. "secure certificate")? Do I need one?
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  • Q: Can you make my home page play music?
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  • Q: Can you build my entire web site using Flash?
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